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How to view the outlines
Click on the links below to expand and view the course outlines for the three parts of The Good Documents Series.
How to view the program samples
Any course section available for viewing is marked in red.
Please note: The first time you click to view a sample, you will be prompted to register with our website and establish a password. Once you register, you are free to view any of the program samples.
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 Part 1: Bad Documents ®
- Introduction to the series
- Navigating through the program
- What this course is not about
- High stakes
- The discovery process
- The business communication landscape
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Counterproductive behaviors
- Conclusion
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 Part 2: The Good Documents Toolkit ™
- Introduction
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The legacy of our schools
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The Good Documents Toolkit
- Narrowing your distribution
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Tactics for the real world
- Deleting obsolete drafts
- Managing Track Changes
- Managing meeting notes
- The Usual Suspects revisited
- Dealing with the writing of others
- Final Exercise
- Conclusion
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 Part 3: Email Excellence ®
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Introduction
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The Email Excellence Toolkit
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ORSON
- A fact of life
- Exercise
- Implications for email
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Orienting
- Introduction to Orienting
- The "SUBJECT:" line
- Stating your purpose
- "Connecting"
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Spelling Out the details
- An example
- Editing in stages
- Chunking your information
- Formatting
- Nailing down
- Conclusion
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